service coordinator
Laindon
Service Co-ordinator / Administrator – Laindon Essex £28/30k. Location: Laindon Essex. Department: Office Services Reports To: Office Manager / Service Manager / Directors Salary: £28,000 – £30,000 per annum Working Hours: Monday to Friday, 8:00am – 5:00pm Holiday Entitlement: 28 days (including bank holidays) Start Date: TBC ------------------------- Role Summary We are seeking a proactive and highly organised Service Co-ordinator / Administrator to join our busy office services team. This pivotal role ensures the seamless coordination and support of day-to-day service operations, liaising with Engineers, Clients, Suppliers, and Directors to deliver a high-quality service experience. ------------------------- Key Responsibilities - Handle client communications professionally, providing timely and accurate information to internal and external stakeholders. - Support the Service Manager in managing and updating electronic planners and internal scheduling systems. - Log and manage both PPM (Planned Preventative Maintenance) and reactive maintenance calls. - Monitor and update client portals, ensuring real-time visibility of service status and compliance records. - Coordinate with engineers and subcontractors, supporting the planning and allocation of jobs. - Maintain and update job boards and T-card systems; assist with job tracking, documentation, and preparing files for invoicing. - Manage customer queries, feedback, and service progress follow-ups. - Administer a portfolio of client sites, supporting contract renewals and compliance obligations. - Assist in generating minor quotations and procuring spare parts, including order tracking and deliveries. - Ensure the organisation of digital records, backups, and shared folders (e.g., server, Dropbox). - Carry out general office administrative tasks and ad hoc duties as required. ------------------------- Person Specification Essential Skills & Attributes: - Excellent communication and interpersonal skills. - Highly organised with the ability to multitask and prioritise workload. - Strong initiative and common sense; able to work independently with minimal supervision. - Team player with the ability to build positive relationships at all levels. - Comfortable working in a fast-paced environment with changing priorities. - Polite, well-mannered, and professional demeanour. Desirable Qualifications: - Business Administration or related qualification (preferred but not essential). IT Proficiency: - Competent in Microsoft Office and general office IT systems. - Experience with scheduling or service management software is an advantage. ------------------------- Why Join Us? - Competitive salary of £28,000 – £30,000 per annum - Monday to Friday schedule – no weekend work - 28 days annual leave (including bank holidays) - Supportive team environment - Opportunity to work in a well-established and respected company ------------------------- If you're an organised, driven individual looking to make a real impact within a growing business, we would love to hear from you. Apply now and become a key part of our service delivery success. |  |  |  |
Recruiter: RGB
Salary: £30,000 Per Annum
Reference: esrgbad7