Passenger Assistant
Crewe
Passenger Assistant
Crewe Train Station £13.50 per hour | 37.5 hours per week Monday to Friday, 10:00am - 6:00pm
Temporary Assignment | Immediate Start Available
Manpower is recruiting for a Passenger Assistant to support customers at Crewe Train Station. This is a busy, customer-facing role where you'll be providing assistance, guidance and reassurance to passengers, ensuring they receive the highest level of service throughout their journey.
The role primarily involves supporting customers who have pre-booked passenger assistance services, helping them navigate the station and ensuring they reach their destination safely and comfortably. You will also be expected to assist any other passengers who require support, information or guidance whilst onsite.
Key Responsibilities
- Meeting and greeting customers who have pre-booked assistance services
- Escorting and guiding passengers around the station and to the correct platforms
- Providing reassurance, support and information to customers throughout their journey
- Assisting members of the public with enquiries and directions
- Acting as a key point of contact for anyone requiring assistance within the station
- Using radios to communicate with colleagues and operational teams
- Updating and uploading information onto internal systems
- Delivering outstanding customer service at all times
- Managing multiple tasks in a busy and fast-paced environment
- Going the extra mile to provide a positive customer experience
What We're Looking For
- Previous customer service experience
- Excellent communication and interpersonal skills
- A friendly, professional and approachable manner
- The ability to remain calm under pressure and prioritise tasks
- Confidence using computer systems and handheld radios
- A genuine passion for helping people
- Flexibility and reliability
- Comfortable being on your feet for the majority of the working day
Additional Information
- Immediate start available
- Full training provided
- DBS check to be carried out by Manpower
- Temporary position
- Excellent opportunity for candidates from customer service, hospitality, retail, transport, airport or public-facing environments
If you enjoy helping people, thrive in a busy environment and take pride in delivering exceptional customer service, we'd love to hear from you.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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Recruiter: Manpower UK
Salary: £14 Per Hour
Reference: BBBH443179