IT Professional Consultant
Glasgow
Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our clients team as a Professional Services Consultant and play a vital role in supporting their global customers and implementing cutting-edge solutions. This is a Hybrid role where you will be required to work onsite in Glasgow 1 day a week with ther remaning 4 at home. About the Role Our clients support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of Syntelate XA both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs and delivering exceptional results and identify new business opportunities. Key Responsibilities - Provide expert technical support during the software implementation process. - Log, investigate, and resolve client issues promptly and effectively. - Become a subject matter expert on our products. - Prepare accurate and comprehensive project and technical documentation. - Implement and maintain a robust project methodology and process across the organisation. - Deliver training sessions to clients’ technical teams and end users. - Proactively solve problems, thinking on your feet to resolve customer challenges. Experience - At least 3 years’ experience in a similar role - Experience with server and desktop operating systems and hardware, as well as SQL Server capability - Flexible approach to working hours - Experience in the contact centre environment, either technically or operationally - An IT qualification - SQL skills - Cloud implementation experience |  |  |  |
Recruiter: Cactus Search
Salary: £40,000 Per Annum
Reference: 804102953