IT Field Service Team Lead
Birmingham
Role: IT Field Service Team Lead Location: Marston Green (with travel to multiple sites) Salary: £30,000 - £35,000 Network IT are supporting a large organisation in the search for an experienced IT Field Service Team Lead to manage and develop a team of Field Service Engineers and Administrators delivering high-quality, on-site IT support. This role combines hands-on technical expertise with people leadership, resource planning, and service delivery ownership. You will act as the senior on-site escalation point while ensuring the field team operates efficiently, meets SLAs, and provides an excellent end-user experience. Due to the field-based nature of this opportunity, the successful candidate will be required to hold a Full UK driving licence with flexibility to travel between sites as required. Role Overview As the IT Field Service Team Lead, you will be responsible for leading a team that provides deskside and on-site technical support across multiple locations. You will balance day-to-day team management with technical escalation, scheduling, asset oversight, and project support activities. The role plays a key part in maintaining stable IT operations, improving service quality, and proactively resolving recurring site-specific issues. Key Responsibilities - Lead, mentor, and develop a team of Field Service Engineers and Administrators. - Conduct regular 1-to-1s, performance reviews, and manage training and development plans. - Act as the primary escalation point for complex hardware, software, and local networking issues. - Oversee engineer scheduling and site dispatch to ensure SLAs are met and travel is optimised. - Lead or support on-site IT projects such as office moves, laptop and mobile refreshes, and infrastructure upgrades. - Manage and maintain accurate IT asset and inventory records, including hot-swap equipment. - Identify trends in repeat issues and implement proactive improvements to reduce incidents. Essential Skills & Experience - Strong experience in Support Desk / Field IT support environments. - At least 3 years’ experience in an IT Support role. - Minimum 1 year in a supervisory or team-lead capacity. - Expert knowledge of Windows 11, Microsoft 365 (Outlook, Teams), and macOS. - Hands-on experience supporting laptops, desktops, printers, and mobile devices (iOS / Android). - Understanding of basic networking concepts including patching, VLANs, and Wi-Fi troubleshooting. - Experience using ITSM tools (e.g. ServiceNow) and remote deployment tools such as Intune. - Strong communication skills with a customer-first mindset and calm approach under pressure. |  |  |  |
Recruiter: Network IT
Salary: £30,000 to £40,000 Per Annum
Reference: 272106760