Housing Officer
West London
Job Title: Housing Officer Department: The Economy Department Reports to: Housing Manager Location: Hammersmith & Fulham This role will be a fully onsite/Office based role Locaiton: Hammersmith and Fulham Join Us in Transforming Communities with Hammersmith & Fulham Council Are you passionate about creating safe, thriving neighbourhoods? Do you have the drive to empower residents and improve lives? We’re thrilled to partner with Hammersmith & Fulham Council, one of London’s most dynamic boroughs, to find a Housing Officer who will play a pivotal role in shaping vibrant communities where people truly want to live. This isn’t just another Housing Officer role – it’s your chance to make a meaningful impact. With a strong focus on innovation, collaboration, and resident empowerment, you’ll be at the heart of a team committed to excellence in housing and neighbourhood management. Hammersmith & Fulham is a borough that leads with ambition, diversity, and opportunity. From its iconic landmarks to its strong community networks, the area is brimming with potential – and you can be part of its transformation. Why Join Us? Collaborative Innovation: Work with passionate teams and stakeholders to create sustainable, people-focused housing solutions. Impact at Scale: Manage and shape a neighbourhood, fostering safety, satisfaction, and pride among residents. Professional Growth: Gain invaluable experience in housing management while developing expertise in legislation, safeguarding, and community engagement. Meaningful Work: Every decision you make helps improve lives and supports the Council's mission to build thriving communities. What You’ll Do As a Housing Officer, you will: Champion Residents’ Needs: Build strong relationships with residents, addressing their housing concerns and empowering them to sustain their tenancies. Ensure Tenancy Compliance: Manage tenancies, leases, and licences within your patch, taking action to address breaches, illegal sub-letting, or anti-social behaviour. Promote Safety: Identify and report fire safety risks, provide advice, and collaborate with internal teams to reduce hazards. Lead Tenancy Audits: Visit homes to gather intelligence and ensure our housing stock meets the needs of our communities. Resolve Issues Swiftly: Tackle complaints, tenancy changes, and disputes with professionalism, compassion, and adherence to housing law. Make a Real Difference: Support vulnerable residents, respond to emergencies, and play a critical role in safeguarding their wellbeing. About You We’re looking for a dynamic individual who: Thrives on building connections and delivering exceptional customer service. Brings a deep understanding of housing legislation, tenancy management, and estate best practices. Excels at problem-solving, handling complex cases, and working collaboratively with stakeholders. Demonstrates a strong commitment to equality, safeguarding, and making a positive impact in communities. Is agile and responsive, with the flexibility to handle out-of-hours emergencies when needed. Your Skills & Expertise Comprehensive knowledge of housing law and policies. Outstanding communication and relationship-building abilities. Experience in managing tenancies, addressing breaches, and taking legal action when required. Competence in IT systems and data management, ensuring confidentiality and efficiency. A proactive, resilient, and adaptable approach to challenges. Perks of the Role A competitive salary within the PO1 grade. Opportunities for ongoing training and development. The chance to work in one of London’s most vibrant and ambitious boroughs. A supportive team environment that values innovation and collaboration. Ready to Make a Difference? If you’re ready to take on a unique role where every day brings new challenges and opportunities, we’d love to hear from you! Be part of a forward-thinking team that’s redefining housing services in Hammersmith & Fulham. Apply today and help us build a borough where everyone feels proud to call home! |  |  |  |
Recruiter: Pertemps - London
Salary: £25 Per Hour
Reference: 775HO