Helpdesk Operator
Oxford
Helpdesk Operative - Headington
£13.83 per hour | Temporary (ongoing) | 24/7 shift rota - days, nights, weekends
Manpower is recruiting Helpdesk Operatives to join our client's expanding team based in Headington. This is an excellent opportunity for someone with strong communication skills and a passion for delivering exceptional customer service in a fast‑paced environment. Currently recruiting for Tuesday - Saturday 11.00 to 19:30.
Key Responsibilities
- Provide professional and efficient customer support via phone, email, and other communication channels.
- Log, prioritise, and resolve incoming enquiries using customer service software.
- Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
- Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
- Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.
About You
- Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
- Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
- Excellent verbal and written communication skills, with strong problem‑solving ability.
- Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
- Customer‑focused, organised, and calm under pressure.
What's on Offer
- Competitive hourly rate of £13.83.
- Temporary, ongoing assignment with the potential for long‑term opportunities.
- Dynamic and supportive working environment within a well‑established organisation.
If you're enthusiastic about providing great service and thrive in a busy helpdesk setting, we'd love to hear from you.
Apply today, and a member of our team will be in touch.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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Recruiter: Manpower UK
Salary: £14 to £16 Per Hour
Reference: BBBH402651