Customer Support Representative
Glasgow
Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine.
As a key member of our Customer Support team, you'll be the go-to person for handling inbound calls and managing inbox requests. Your role will be crucial in ensuring the smooth execution of back-office functions and supporting the entire sales cycle process. You'll provide essential assistance to our sales representatives, expertly managing incoming requests and directing them to the right individuals.
Your role:
- Outbound partner engagement to support business needs
- Driving a high level of quality service support across the entire business
- Perform detailed date entry in line with pre-defined processes
- Management of incoming emails and calls from internal and external colleagues and partners
- Manage escalations through customer and partner engagement
- Own opportunities and manage them through the sales cycle
Your profile:
- Strong administration skills
- Excellent organization and interpersonal skills
- Experience working to tight deadlines with attention to detail
- A background in customer services or within a similar role would be advantageous
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like PowerBI
Why you'll love it here:
- Innovative Environment: Join a team that's all about breaking new ground in tech
- Working hours: Monday to Friday 9am - 5.30pm and so there is no weekend working!
- Competitive Salary: Earn £23,800 - £25,000 depending on experience
- Make An Impact: Work for a company that cares about sustainability and giving back
- Mentorship Isn't Just a Buzzword: You'll have access to continuous learning opportunities, mentorship programs, and clear career progression paths with our learning and development manager
Benefits:
- Career progression
- Fully paid training on the job training
- 25 days annual leave plus 8 bank holidays
- Company pension
- Hybrid working
- Employee discounts
- Free parking
- Sociable working hours
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Recruiter: Manpower UK
Salary: £20,000 to £25,000 Per Annum
Reference: BBBH422094