Customer Support Co-ordinator
Cambourne
Customer Support
Location: Cambourne, CB23 6DW (Hybrid after training)
Salary: Completive Salary
Employment Type: Permanent
Working Hours: Monday - Friday
Start Date: ASAP
We are currently recruiting for a Customer Support professional to join the Service Support team. This is an excellent opportunity for a customer-focused individual to become part of a collaborative, high-performing team delivering best-in-class service to customers.
The Role
The Service Support team is the primary point of contact for all customer support relating to installed assets. You will play a key role in delivering a consistent and high-quality customer experience, ensuring accurate case management, timely communication, and effective collaboration across internal teams.
As a Customer Support team member, you will act as an ambassador for the business, placing customers at the heart of everything you do while supporting overall business performance targets.
Key Responsibilities
- Efficiently manage customer cases within Salesforce CRM, ensuring accurate logging, proactive updates, and timely case closure
- Process service orders and invoicing accurately and promptly using SAP
- Handle credits, returns, repairs, and warranty replacement goods
- Generate quotations for work orders and service contracts and administer service contracts, including preventative maintenance actions
- Liaise closely with customers, regional managers, engineers, and wider internal teams
- Support dispute resolution and credit processing in collaboration with Credit Control teams to ensure effective cash collection
- Investigate issues, identify root causes, and work collaboratively with support teams to deliver long-term solutions
- Manage customer components booking-in and booking-out processes
- Ensure full compliance with complaints procedures, escalating issues where required
- Contribute to continuous improvement initiatives that enhance team processes and the customer experience
- Carry out general administrative duties as required
Skills, Experience & Competencies
Essential:
- Strong customer focus with a collaborative mindset
- Confident and professional communicator - clear, concise, and proactive
- Ability to work efficiently in a fast-paced, pressurised environment
- Intermediate Microsoft Office skills
- Strong work ethic and attention to detail
Desirable:
- Experience using Salesforce
- Knowledge of SAP S/4 (or similar ERP systems)
What's on Offer
- Competitive salary
- Annual bonus
- Standard company benefits
- Hybrid working model following completion of training
- Career development opportunities within the company and department
Interview Process
- Stage 1: Teams interview
- Stage 2: On-site interview in Cambourne
If you are passionate about customer service and looking to develop your career within a supportive and collaborative environment, we would love to hear from you.
Apply now to find out more.
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Recruiter: Manpower UK
Salary: £30,000 Per Annum
Reference: BBBH437660