Customer Service Advisor (B2C)
Marlow
We are seeking an experienced Customer Service Advisor from a B2C background to join our successful client on a permanent basis to be based in Marlow on a Hybrid working model. Working Hours: Hybrid working after successful onboarding after 3 months. 2 days WFH, 3 days in the office. 9 – 5, Monday to Friday Duties: - Engage with customers via phone and internal Contact Centre and CRM systems. - Oversee and process direct customer orders following the internal sales order procedure. - Respond swiftly and effectively to both general and order-specific customer inquiries. - Manage return requests efficiently, ensuring all relevant systems are updated per company policies. - Support customers with order status updates and delivery tracking concerns. - Handle calls, inquiries, orders, complaints, and returns, documenting all actions in the CRM system for thorough case management. - Resolve complex customer complaints and escalate issues to appropriate stakeholders when necessary. Experience: • Previous experience within a B2C Customer Service position is essential • Knowledge of CRM systems • Order processing experience • Excellent communication skills, both oral and written • Professional and empathetic approach to resolving issues • Strong Ms Office Skills • Excellent time management and goal orientated focus • SAP and Salesforce knowledge is highly desirable Benefits: - Free on-site parking at the office - 25 days holiday + bank holidays - Private Medical & Dental Insurance - Group Life Assurance Benefits - Annual Gym Allowance - On-site 3rd party restaurant and coffee shopÂ |  |  |  |
Recruiter: Cactus Search
Salary: £30,000 Per Annum
Reference: 804102980