Customer Service Advisor
Inverness
Customer Service AdvisorSalary: £12.60 per hour (Living Wage Employer)
Location: Capgemini, Inverness, or Nairn
Hours: 25hrs per week, Monday to Friday (contact us to discuss flexible options)
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do
- Respond to incoming requests via telephone, email, and web chat
- Log all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
- Effective communication skills, both verbally and in writing
- Genuine passion for delivering exceptional customer service
- A keen willingness to learn and adapt
- The ability to work both independently and in a team environment
- Strong analytical skills
- Ability to work under pressure
If you feel that you fit the above criteria, then apply today!
Contact us
📧 Email
📞 Call us on 01463 217880
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Recruiter: Manpower UK
Salary: £12 to £14 Per Hour
Reference: BBBH422485