Customer Service Advisor
Bristol
Job Title: Customer Service Advisor Location: Avonmouth, Bristol Start: ASAP Duration: Temporary Ongoing (potential to go permanent) Pay rate: £13.00 per hour We are looking for a personable and engaging Customer Service Advisor to join a friendly team. In this role, you will be responsible for managing the complete customer journey interpersonal. You'll play a crucial part in building strong customer relationships and identifying upselling opportunities in a fast-paced, hands-on environment. Key Responsibilities: o Engage with customers via telephone, email, and website inquiries to provide timely, effective support. o Manage orders from enquiry through to completion, taking ownership of the customer journey. o Build and nurture strong relationships with regular customers, gaining a deep understanding of their needs. o Utilise product knowledge to advise customers o Communicate clearly and negotiate effectively to resolve queries in line with company policies. o Collaborate with team members to continuously improve service processes and performance. o Demonstrate initiative and adaptability in a fast-paced operational environment. o Maintain detailed and accurate records of customer interactions in the CRM system. o Pick up ad hoc admin tasks such as filing, paperwork and more. o Participate in team meetings and share best practices to enhance overall service delivery.  Skills & Qualifications: o Excellent communication skills with the ability to build relationships. o Strong initiative and the ability to thrive in a fast-paced environment. Proven customer service experience, ideally handling inbound order (preferable) o Basic computer literacy in MS Office. |  |  |  |
Recruiter: Pertemps - Bristol Central Commercial
Salary: £14 Per Hour
Reference: 043313613