Customer Service Administrator
Leeds
You will responsible for investigating and resolving invoice disputes to allow for payment. As a Customer Service Administrator you will be working closely with our accounts receivable team, warehouse and customer service team along with internal and external customers. You will maintain a high standard of performance, contributing to achieving the overall department standards and targets and showing a customer centric mindset.
Duties will include (but are not limited to)
- Working with external customers and internal sales representatives to provide solutions for invoice disputes
- Process customer credits and debits with accuracy, and following correct procedures
- Establish and promote customer relationship building, providing customer focus and feedback to the established management groups
- Assist in the development of a working environment for their team that fosters commitment, high energy, innovation, teamwork, customer dedication and continuous improvement
You will have
- Displayed strong attention to detail
- Excellent communication skills, both verbal and written with a high attention to detail
- Strong collaboration skills and ability to build partnerships internally and externally
- A self-motivated, committed team player
- Takes initiative/ownership with a positive approach to problem solving - solution orientate
- Proficient in basic computer packages (Word, Excel & Outlook)
- SAP knowledge is an advantage
- Able to work well under pressure in a demanding environment
- Customer focused & goal orientated
This role is offered on a full time basis working 37 hours per week between the hours of 8.30am-6.15pm, Monday to Friday only.
The role is based at large prestigious site in Beeston, Leeds. Competitive salary of £12.87 for the first 12 weeks, rising to £13.85 thereafter.
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Recruiter: Manpower UK
Salary: £12 to £14 Per Hour
Reference: MANJJ101