Customer Experience Team Member
City of Edinburgh
Join Our Student Support Team in Edinburgh – Customer Experience Team Member (Full-Time, £12.29/hr, Start ASAP)  Are you passionate about supporting students and making their experience the best it can be? We’re looking for a Customer Experience Team Member to join our team in Edinburgh, working full-time to help provide exceptional front-line support to students. Location: Edinburgh Role: Customer Experience Team Member – Student Services Hours: Full-time Pay: £12.29 per hour Start Date: ASAP About the Role: You’ll be a key point of contact for students, helping them navigate their university experience with confidence and clarity. Whether it’s answering questions, signposting to services, or offering a friendly listening ear, your support will make a real difference. You may be helping a locked-out student get back into their room, to recommending restaurants or places to see, or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!  What You’ll Be Doing: - Welcoming and advising students in person, by phone, or via email - Providing clear, accurate information on university services, facilities, and processes - Escalating or referring more complex queries to the right teams - Supporting events, inductions, and key student experience activities - Maintaining records and ensuring high standards of service delivery  What We’re Looking For: - Friendly, approachable, and empathetic communicator - A team player with a proactive attitude - Great organisational and problem-solving skills - Good time management - Previous experience in a customer-facing or student support role is a plus Ideal for: - Graduates or individuals with experience in higher education support - Anyone who enjoys helping others and wants to make a positive impact on students’ lives  Apply now to start making a difference in the student community! |  |  |  |
Recruiter: Pertemps - Edinburgh Contracts
Salary: £25,000 Per Annum
Reference: 082108608416