Contract Manager
Greater London
Job Specification: Contract Manager – Estate Services Location: London (4 days on-site) Rate: £300 - £350 per day (Inside IR35) Start Date: ASAP Role Overview We are seeking an experienced Contract Manager (Estate Services) to join a London Borough Council’s Housing Department. You will oversee the cleaning and grounds maintenance contracts, ensuring high standards of service delivery while managing a team. This role is pivotal in maintaining clean, safe, and well-maintained estates, resolving resident concerns, and driving service improvements. Key Responsibilities - Contract Management: Ensure effective delivery of cleaning and grounds maintenance contracts, monitoring SLAs and KPIs. - Performance Monitoring: Hold monthly contract meetings, track performance, and implement corrective actions. - Team Leadership: Line manage 4 officers, ensuring inspections, complaint resolution, and service improvements are carried out. - Stakeholder Engagement: Work with residents, contractors, and internal teams to address service issues and enhance delivery. - Complaints & Compliance: Oversee complaint handling, ensuring timely responses and resident satisfaction. - Health & Safety: Ensure contractor compliance with H&S standards in waste collection and street cleansing. - Data & Reporting: Analyse performance data, produce management reports, and recommend service enhancements. - Project Delivery: Lead initiatives to improve estate services in line with council sustainability goals. - Community Engagement: Attend resident meetings, surgeries, and forums (some outside standard hours). Essential Skills & Experience ? Proven contract management experience, ideally in estate services, cleaning, or grounds maintenance. ? Experience leading a customer-facing team in a public sector or housing environment. ? Strong performance management skills, with the ability to monitor KPIs and drive accountability. ? Excellent problem-solving skills—able to identify issues and implement solutions. ? Confident in data analysis, reporting, and using IT systems to track performance. ? Strong communication skills, with the ability to write clear reports and engage stakeholders. ? Flexible approach—willing to attend evening meetings and adapt to changing priorities. Desirable - Knowledge of local government housing services or similar environments. - Understanding of climate and ecological initiatives in service delivery. Why Apply? - Impactful role—directly improve living conditions for residents. - Dynamic team environment—collaborate with housing officers, contractors, and residents. - Hybrid flexibility (1 day remote, 4 on-site). Next Steps If you are an organised, proactive Contract Manager with a passion for estate services, we’d love to hear from you. Submit your CV today for immediate consideration. Agency Note: This role falls inside IR35. Candidates must be available to start ASAP and commit to a minimum 4-day on-site presence. Apply now to avoid missing out! Contact Imran on 07741661094 |  |  |  |
Recruiter: RED Personnel Limited
Salary: £300 to £350 Per Day
Reference: 176CM