Case & Management Support Officer
Taunton
Job Title: Business Support Officer - Environmental Health & Licensing (Maternity Cover)
Location: - Hybrid (approx. 1 day/week on-site at Taunton, Bridgwater, Shepton Mallet or Yeovil offices)
Duration: Maternity Cover until 31st December 2025
Working Hours: Full-time, Monday to Friday- 37 Hours Per Week
Start Date: ASAP
Overview:
Berkeley Scott is currently recruiting on behalf of their client in the public sector for a dedicated and proactive Business Support Officer to join their Environmental Health and Licensing team on a maternity cover contract. This is a hybrid role with flexible working and occasional on-site presence, particularly during the training period.
Key Responsibilities:
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Work as part of a multi-skilled team to deliver a wide range of statutory and non-statutory processes, ensuring an efficient and high-quality service for both internal and external customers.
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Act as the first point of contact for service requests, handling various applications, notifications, queries, and complaints.
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Serve as case officer for investigations, ensuring resolution in line with statutory requirements and service standards.
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Engage with businesses and the public to offer advice, negotiate, and influence outcomes under the supervision of specialist officers or managers.
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Identify appropriate methods for handling a range of technical service requests and applications, escalating to senior officers when necessary.
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Use technical knowledge and discretion to manage and resolve complex service requests, ensuring compliance with relevant legislation and internal procedures.
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Maintain excellent organisational skills with the ability to prioritise and adapt to changing workloads in a dynamic, multi-skilled environment.
Requirements:
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Previous experience in a similar administrative, case management, or business support role (public sector experience desirable).
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Strong communication and interpersonal skills with the ability to manage sensitive or complex interactions.
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Comfortable working independently and within a team, with sound judgement and decision-making abilities.
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Familiarity with regulatory or licensing environments would be an advantage.
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Excellent IT and organisational skills with a flexible, problem-solving mindset.
Benefits:
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Competitive pay
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Flexible hybrid working
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Opportunity to contribute to vital community services
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Training and support provided
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Recruiter: Berkeley Scott
Salary: £12 to £14 Per Hour
Reference: AA140525AE