Careline Manager
Hammersmith & Fulham
Job Title: Careline Manager Location: London Reports to: Head of Provided Services Pay Rate: £28.06 per hour (Umbrella: £35.11) Shifts: 24/7 rota, including out-of-hours, nights, and weekends ------------------------- Join Us as a Careline Manager – Make a Difference in Adult Social Care Are you an experienced manager with a passion for delivering high-quality, customer-focused services? Do you thrive in a fast-paced, 24/7 environment where your leadership can directly impact the lives of vulnerable adults? If so, we want to hear from you! We are seeking a dedicated Careline Manager to lead our Careline Service in London, ensuring it delivers exceptional support to our diverse communities, 24 hours a day, 365 days a year. ------------------------- Your Role As the Careline Manager, you will: - Lead and Inspire: Manage a team of Deputy Careline Managers and Duty Careline Officers, ensuring the service is staffed, motivated, and performing to the highest standards. - Drive Excellence: Oversee the delivery of a 24/7 alarm monitoring and response service, ensuring it meets legislative requirements, local policies, and the needs of our service users. - Innovate and Improve: Develop and implement strategies to continuously improve service delivery, ensuring best practices are shared across the team. - Manage Resources: Take responsibility for budgets, rotas, and resources, ensuring efficient use of funds and compliance with European Working Time Directives. - Build Partnerships: Develop strong relationships with internal and external stakeholders to ensure seamless service delivery and promote the Careline Service across the borough. - Ensure Safety: Act as the Lead Officer for Adult Safeguarding, ensuring all policies and procedures are followed to protect vulnerable adults. ------------------------- What We’re Looking For We need someone who has: - Proven Leadership Skills: Experience managing and directing staff in a 24/7 service environment. - Customer Focus: A track record of delivering high-quality, customer-focused services. - Technical Expertise: Knowledge of Community Alarm monitoring systems and experience using IT packages like Word and Excel. - Strategic Thinking: The ability to analyse complex information, solve problems, and implement innovative solutions. - Commitment to Equality: A strong understanding of equalities issues and a dedication to promoting inclusive practices. - Flexibility: Willingness to participate in an on-call rota to provide out-of-hours management support. Desirable: A full UK driving licence (manual). ------------------------- Why Join Us? - Make an Impact: Play a vital role in supporting vulnerable adults and improving their quality of life. - Professional Growth: Opportunities to develop new working practices, lead projects, and enhance your skills in a dynamic environment. - Supportive Environment: Work within a team that values collaboration, innovation, and continuous improvement. - Competitive Pay: Earn £28.06 per hour (Umbrella: £35.11) with the potential for additional benefits. ------------------------- Key Responsibilities - Ensure the Careline Service operates 24/7, meeting all quality standards and contractual commitments. - Recruit, train, and develop staff, providing regular supervision and support. - Monitor budgets, activity, and performance, ensuring targets are met and resources are used effectively. - Develop and maintain partnerships to enhance service delivery and meet the needs of service users. - Act as the Lead Officer for Adult Safeguarding, ensuring compliance with policies and procedures. - Prepare management reports, maintain accurate records, and ensure compliance with contractual requirements. ------------------------- Apply Now! If you’re ready to take on this rewarding leadership role and make a real difference in your community, we’d love to hear from you. |  |  |  |
Recruiter: RED Personnel Limited
Salary: £35 Per Hour
Reference: 176Careline